At GradeUP PRO (operated by BugFree Solutions Pvt. Ltd.), we are committed to upholding the highest standards of data privacy and transparency. This Privacy Policy outlines what personal and academic information we collect, how it is used to personalize your exam preparation, and the stringent security measures in place to protect your data.
1. Information We Collect
To deliver our AI-powered Computer-Based Testing (CBT), personalized syllabus trackers, and academic diagnostic features, we collect the following categories of data:
- Account Information: Full name, email address, mobile number, chosen target exam (e.g., JEE, NEET, GATE, CAT, UPSC), target exam year, and profile picture.
- Academic & Diagnostic Telemetry: Responses to diagnostic baseline evaluations, practice question attempts, mock test answers, time spent per topic, weak-topic markers, and simulated exam rankings.
- Device & Session Data: IP address, browser type, operating system, device identifiers, and timestamps required for single-device exam security and cheating prevention during CBT tests.
- Payment Metadata: Transaction reference IDs, purchase amounts, and subscription plan details. Please note: All payment card details, UPI credentials, and bank account numbers are processed directly via RBI-authorized payment aggregators (such as Razorpay). GradeUP PRO never stores debit/credit card numbers or CVVs on its servers.
2. How We Use Your Information
We use the collected information exclusively to provide, improve, and protect your educational experience, specifically for:
- Generating personalized AI study plans, weak topic drills, and revision schedules.
- Administering proctored and unproctored Computer-Based Tests with authentic exam patterns and percentile calculations.
- Providing parent and educator progress insights through authorized parent link dashboards.
- Processing subscription renewals, billing receipts, and eligible refund transactions.
- Delivering critical account notices, exam alerts, and technical support updates.
3. Absolute Commitment: No Selling of Student Data
4. Data Security & Storage
All data transmitted between your browser or mobile application and GradeUP PRO servers is secured using modern 256-bit TLS/SSL encryption. Our database infrastructure is hosted in enterprise-grade data centers equipped with strict role-based access control, encrypted backups, and regular automated vulnerability auditing.
5. Single-Device Exam Session Integrity
During active examinations, our proctoring engine monitors session uniqueness to guarantee honest evaluation. Only one active device session is permitted per student account during test taking to preserve rank fidelity and scholarship integrity.
6. Cookies and Local Storage
GradeUP PRO uses essential session cookies and browser local storage to maintain your authentication state, remember your active exam responses in real time (preventing loss of answers in case of internet disconnection), and record interface preferences (such as dark/light themes). You can manage cookie permissions through your browser settings.
7. Student Rights & Account Management
Every student has full ownership and sovereignty over their educational profile. Under applicable data protection frameworks, you have the right to:
- Access & Review: View all your enrolled courses, test results, and account information directly via your Student Profile.
- Rectify: Modify your personal contact details or target exam preferences at any time.
- Export Telemetry: Request an export of your test attempts and academic history.
- Account Deletion: Request permanent erasure of your account and associated records by submitting a ticket in the student dashboard or emailing support@gradeuppro.com.
8. Minor Student Data & Parental Supervision
GradeUP PRO is designed for students preparing for higher secondary, undergraduate, and professional entrance examinations. For learners under the age of 18, parental or guardian oversight is encouraged. We provide dedicated Parent Progress Portals allowing parents to review test completion, subject mastery, and time investment without intrusive third-party data tracking.
9. Changes to This Privacy Policy
We may periodically update this policy to reflect new platform capabilities or regulatory requirements. Any material modifications will be posted here with an updated revision date and communicated via an in-app notification.
10. Contact & Grievance Redressal Officer
If you have any questions, concerns, or grievances regarding this Privacy Policy or our data handling practices, please contact our Grievance Officer: